Amplifon USA

  • Operations Specialist

    Job Location US-MN-Minneapolis
    Posted Date 4 weeks ago(10/18/2018 10:50 PM)
    Job ID
    Franchise Operations
  • Overview

    Amplifon Americas, a world leader in hearing care, has a strong demand for diverse, authentic, creative, and dynamic talent on our Miracle-Ear team.

    As an Operations Specialist, you’ll partner with sales and operations teams to ensure our host of programs are successful.  This is the perfect opportunity to amplify your career if your passion is managing the day to day program activities while streamlining current processes and gaining efficiencies as we grow.


    Success Criteria

    Our ideal candidate knows how to organize and prioritize workflow. You might be on the phone with a Miracle-Ear franchisee, analyzing spreadsheets and pulling post-event reports all at the same time, so establishing an organized system will be critical to success.

    Our sales team hosts 100 open houses each year in a variety of locations across the country. Effectively communicating and reporting on multiple events will set you up for success.  Changes to the program are on the way and your support gaining stake-holder buy-in is mission critical.

    Variety is the spice of life and there is plenty of it in this role. Managing sales contests and incentive programs plus handling communications keeps our stores and sales teams engaged.  You will also work with vendors on marketing timelines so our customers are motivated to visit a Miracle-Ear store in their community.

    The best part about this job? Your eye for process improvement & efficiencies will help Miracle-Ear  programs be even MORE successful as we deliver on our promise of giving the gift of sound to millions.  With exposure to multiple departments, this role is your first step into a new world of opportunity at Amplifon.



    • Bachelor’s degree and 2-4 years of progressively responsible project or program management experience
    • Franchise experience or hearing care experience makes you a VIP candidate
    • Proficiency with Microsoft Office, particularly Excel and PowerPoint
    • Experience with project management tools
    • Ability to analyze information including sales data
    • Superior customer service skills, as you’ll be working with franchisees & sales teams via phone
    • You’ll be working with an awesome team, but you need the ability to work independently & problem solve
    • Flexible and positive; our work is dynamic, fast-paced, and always changing!

    While this is a highlight of what you’ll do, what you’ll get is pretty great too: 

    • Excellent compensation & benefits 
    • Career path planning & mentorship opportunities 
    • Award winning work/life balance
    • International business exposure
    • An amazing team of diverse colleagues and leaders 

    We are moving!

    We are thrilled to announce a move to downtown Minneapolis to 5th Street Towers   in early 2019.  This amazing building will offer collaborative spaces, an innovative work environment, and many amenities for all of our employees to enjoy.

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

    Ready to Amplify Your Career? Apply now…


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