Amplifon USA

Call Centre Team Lead

Job Location CA-Vancouver,
Posted Date 4 days ago(2/13/2018 4:07 PM)
Job ID
2018-2801
Category
Call Center

Overview

Are you are looking to make a difference? Do you want to lead a great, dynamic team? Do you have a passion for helping people?

Miracle-Ear Canada currently has a full-time Call Centre Team Lead. This is a fast-paced phone environment, where you will be the lead for our Client Care Representative team. You will perform a full range of services including incoming and outgoing calls to book appointments for Miracle-Ear Canada clinics, daily floor support for other agents, and responding to customer requests in a professional and timely manner. The lead position will also be responsible for being first line support in coaching and training new agents along with assisting the Call Centre Supervisor as needed in the day to day operation of the Call Centre.

 

Miracle-Ear offers 40 hours/week with opportunity for growth, competitive compensation and benefits eligible. The successful candidate will be motivated, enthusiastic and have a drive to succeed.

Responsibilities

Required Skills:

  • Communication Proficiency
  • Microsoft Office including Word, Excel and Outlook
  • Customer/Client Focus
  • Leadership
  • Organizational Skills
  • Problem Solving/Analysis
  • Technical Capacity
  • Outstanding telephone presence, a pleasant and professional demeanor
  • Strong desire to succeed and to contribute in a professional environment, showing the ability to work independently but also as part of a cooperative team

Qualifications

Education and Skill Requirements:

  • 2 + years’ experience in a call centre
  • 1 + year leading a team
  • High school diploma or equivalent

This position is benefits eligible.

Miracle-Ear® welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you are interested in being a part of a fun, dynamic work environment apply today!

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