Amplifon USA

Director of Operations Services

2 weeks ago
Job ID


In business operations, even if you’re on the right track you’ll get run over if you just sit there. Amplifon Americas, a world leader in hearing care, has a strong demand for diverse, authentic, creative, and dynamic talent for our Director of Operations Services role.


Our franchise owners need turnkey solutions they can believe in. This is the perfect opportunity to amplify your career if you like piecing business puzzles together that drive organic growth and revolutionize the customer experience.



Success Criteria:


The core focus of this role is continuous improvement. What existing systems, policies, or practices can you bring to the table to help drive growth? If it doesn’t exist, you have the freedom to build it; ready to make your mark on our industry?


Timelines and calendars are your friend and you’ll run cross functional meetings to define, collect and plan operational activities.  Removing silos that have previously existed can be challenging, but you are an optimistic influencer who can politely push other team members from marketing, sales, finance and IT out of their comfort zone to reach new business heights.


Leading leaders can be a challenge, but it’s a rewarding one you relish. You’ll collaborate with our amazing field teams to innovate line-level tactics that drive growth, communication channels that promote the needs of internal/external customers, and strategic reporting tools that give clarity to overall performance. In the end, your efforts will help give the gift of sound to millions.





  • This is a challenging and rewarding role and will be best performed by someone with a Bachelor’s degree in Business, Accounting or Finance
  • 8-10 years of multi-retail or franchise management experience including operations, operations service, and project management will help you influence stakeholders effectively
  • Experience in the hearing health industry makes you a VIP candidate
  • Experience with data analysis and translation. Data will get you everywhere, but only if others understand it and you translate it into action
  • Ability to communicate effectively with all types of people, including franchise owners in all areas of the United States, executives at Amplifon, and internal colleagues
  • Able to manage large, cross functional strategic initiatives from concept through deployment
  • To be an effective leader, you need to demonstrate integrity and honesty to promote the culture and mission of Amplifon
  • To keep projects organized, you’ll be proficient with technology such as Microsoft Office
  • You’ll be traveling occasionally (5-15%) for trainings, conferences and to meet key stakeholders

While this is a highlight of what you’ll do, what you’ll get is pretty great too: 

  • Excellent compensation & benefits
  • Career path planning & mentorship
  • Award winning work/life balance
  • Exposure to partners throughout our global company
  • Project ownership and autonomy
  • Wide exposure to finance, business intelligence, and IT practices
  • An amazing team of colleagues and leaders


Ready to Amplify Your Career? Apply now…


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